Refund policy

35 days from delivery

You can return or exchange an item within 35 days from the day you receive it. The delivery scan, or the day you sign for it, is day one. A return requested on day 36 is outside the window.

Write info@geibelwrap.shop before you send anything back. We answer during Monday – Friday, 10:00 AM – 6:00 PM (EST).

What we take back

We accept returns for a change of mind and for a defect. A change-of-mind return has to come back unused, unwashed, with tags still on, and without makeup, hair product, stretched elastic, or a pulled thread. A defect return can show the fault: a broken eyelet, a hole that was there on arrival, sequins missing out of the packet, a wrong color against the order.

Final-sale and clearance pieces are not returnable for a change of mind. Those products are marked final sale on the product page before you pay. A final-sale piece that arrives damaged or not as described is still covered. Email us within 14 days of delivery for that, the same window as a lost or damaged parcel on the shipping page.

How to send it back

Email info@geibelwrap.shop with the order number, the item, and whether you want a refund or a different color or piece. You can also start this from the order in your account and then email if the form asks you to. We reply with a prepaid USPS return label. Use that label. Do not mail a return to 114 S Main St on your own postage. A parcel sent without the label is harder to match to the order.

Pack the item so the embroidery and sequins are not crushed. Drop it at USPS within 7 days of the label email so it stays inside the 35-day window.

Who pays the return postage

We pay the return postage. The label we send is prepaid. We do not charge a restocking fee, a handling fee, or an inspection fee on an accepted return or exchange.

Exchanges

Exchanges are open on items that are not marked final sale. Tell us the color or piece you want when you email. If that color is in stock, we ship the replacement after the return is scanned back, or sooner if we already have the photos on a defect. If the color is gone, we refund instead. An exchange ships under the same USPS rules as a new order. You do not pay a second shipping charge for the replacement of an equal-priced item. If the new item costs more, we send a payment link for the difference. If it costs less, we refund the difference to the original payment method.

Refund timing

After the return reaches us and we have checked it, we issue the refund within 7 business days. Business days are Monday through Friday, excluding U.S. federal holidays. The refund goes back to the original payment method, including PayPal if that is how you paid. We do not deduct a restocking fee. Your bank or PayPal can take extra days to show the credit. That part is on their side.

The original $9.00 outbound shipping is refunded when the return is for a defect, a wrong item, or a parcel that never arrived. On a change-of-mind return, the outbound shipping charge stays with the order, because that leg already ran. Return postage is still on us either way.

If the return parcel is lost or damaged

Keep the prepaid-label receipt until the refund shows. If tracking stalls or the return arrives crushed, email info@geibelwrap.shop with the order number, the tracking number, and photos. We will open a USPS claim with you and will not close the return while that claim is open. A partial return is fine: send back the pieces you do not want, list them in the email, and we refund or exchange only those lines.