Terms of service

These terms cover orders placed with JENNA GEIBEL ER INC, selling as Geibel Wrap, at geibelwrap.shop. The business address is 114 S Main St, Butler, PA 16001, United States. Email info@geibelwrap.shop. Phone +1 (724) 528-6541. Hours are Monday – Friday, 10:00 AM – 6:00 PM (EST).

1. The contract

A paid order is an offer to buy the pieces in that cart. We accept it when we send the order confirmation email. If we cannot accept it, we cancel and refund what was charged. Placing an order means you have read this page, the shipping page, the refund page, the privacy page, and the payment page.

2. Who can order

You must be 18 or older, and the shipping address must be in the 50 U.S. states or Washington, D.C. We do not sell to addresses outside the United States.

3. What the product page means

Color, cloth content, and size on the product page are the description of that item. Measurements are taken by hand from the sample and can vary by a small amount. Photos show the piece. They are not a guarantee that your screen matches the dye lot.

4. Price

The price at checkout is the price of the order. A listed compare-at price, if any appears, is not a prior selling price unless the page says so. We can correct a listing error before acceptance and will email you if we do.

5. Sales tax

Product prices do not include sales tax. Tax is added at checkout where we are required to collect it. Pennsylvania deliveries are charged Pennsylvania sales tax, 6% for Butler County, on taxable goods.

6. Payment

We accept Visa, Mastercard, American Express, Discover, and PayPal, and any wallet button the checkout page shows for that order. The charge is taken when the order is placed. We do not store full card numbers. The site checkout uses HTTPS under an SSL certificate.

7. Shipping charge

Standard shipping is $9.00 on merchandise totals from $0.01 to $50.00, and $9.00 as well when the merchandise total is over $50.00. No separate handling fee is added.

8. Handling time

We hand the order to USPS within 1–3 business days, Monday through Friday, excluding U.S. federal holidays. An order placed after 2:00 PM EST, or on a closed day, starts on the next business day.

9. Transit is estimated

USPS transit times on the shipping page are estimates from Butler, PA, not guaranteed dates. They do not include handling time. Alaska and Hawaii estimates are longer than estimates for the lower 48 states.

10. Carrier

Outbound and return parcels go by United States Postal Service. The tracking number is emailed and posted on the order in your account after USPS accepts the parcel.

11. Places we do not ship

No international shipping. No U.S. territories. No APO, FPO, or DPO. No freight forwarder used to move the parcel outside the United States. No in-store pickup. No local delivery from the Butler address.

12. Risk of loss

Title passes when USPS scans the parcel as delivered to the address you gave. If tracking shows delivered and you cannot find the parcel, email us within 14 days of that scan.

13. Delays

Holidays, weather, USPS holds, and stock gaps can delay a shipment. If we cannot ship inside the 1–3 business day window, we email a new estimated ship date and offer a full refund if you would rather cancel.

14. Returns

You may return an item within 35 days from the day you receive it, unused, with tags on, and without wear, unless the page marked it final sale. Change-of-mind returns and defect returns are both accepted inside that rule. Final-sale items are excluded from change-of-mind returns, not from damage or wrong-item claims.

15. Exchanges

Exchanges are available on items that are not final sale. Ask in the return email. If the requested color is gone, we refund that line.

16. Return postage and fees

We email a prepaid USPS return label. We pay the return postage. We do not charge a restocking fee or another return fee. Do not send a return to the Butler street address without that label.

17. Refunds

After we receive and check the return, we refund within 7 business days to the original payment method, including PayPal. Outbound shipping is refunded on defects, wrong items, and parcels that do not arrive. On a change-of-mind return, the outbound $9.00 is not refunded. Return postage is still ours.

18. Damaged or missing parcels

Email info@geibelwrap.shop within 14 days of the delivery scan, or of the last scan if the parcel never shows delivered. Photos of the damage and the box are required on a damage claim. A lost or damaged return parcel is handled the same way, with the prepaid-label tracking number.

19. Privacy

We use order details to charge, ship, and support the order. We do not sell personal information. We do not use it for advertising without your consent. The privacy page is the full statement. U.S. law, including applicable state privacy law, applies.

20. Your account

Keep the login to yourself. You are responsible for orders placed from that account. Tell us if you believe someone else used it.

21. Site content

Photos, product names, and page text on geibelwrap.shop belong to JENNA GEIBEL ER INC or are used with permission. Do not copy the catalog for another shop.

22. Acceptable use

Do not misuse the checkout, probe the site, or post another person’s order details. We can cancel an order that looks fraudulent and refund the charge.

23. Limitation

To the extent Pennsylvania law allows, our liability for an order is limited to the amount you paid for that order. We are not liable for indirect loss, or for a USPS delay after we have handed over the parcel and sent tracking. This does not limit liability that Pennsylvania law does not allow us to limit.

24. Force majeure

A storm, a postal emergency, a power cut, or another event outside our control can pause handling. We will email if a placed order is affected.

25. Law and disputes

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Disputes are handled in the state or federal courts located in Pennsylvania, except where a consumer protection statute lets you sue in your home county. You can also email us first. Most order problems are settled that way.